Heres my new toy, Nokia E71 – got it with a new contract on 3 mobile (three.co.uk) and i’m very happy with it. I used to have a Blackberry Curve which was great but crap camera and limited applications – this one meets all my needs so it’s a great buy for anyone wanting mobile email, reasonable web browsing, IM, good range of supported applications and the 3.2 mega pixel camera is good enough for daily usage
Si
Well if you read my comments last week on my farcical episode with TMobile, I did as I promised and voted with my feet.
Popped into 6 mobile stores on Saturday and the only one to show an interest in helping me out was Three and Phones4U.
Vodafone – did not bother to approach me to see even though we were in the shop 5 mins
Orange – just did not seem interested
Carphone Warehouse – Completely disinterested – apparently since the sales people have lost their incentive, commissions on new sales they have stood right back.
Phones4U – tried their best but the guy was a waste of time
O2 – no interest shown at all but they were poorly staffed
I explained what I wanted, told them we have two mobiles and are paying around £70 per month and wanted to reduce them but have more facilities i.e. browsing, maps etc
I ended up getting a Nokia E71 and the wife picked up a Nokia 6220 – both for £45 per month!!!!!! including internet, msn, maps, gps etc etc etc
Got my PAC code from a disgruntled TMobile retentions guy yesterday and the port will go over on Wed this week.
Excellent service from three, no pressure at all, they spent around an hour with us talking through all the options making sure it was exactly what we wanted and we saved a fortune as well
Nice to see excellent customer service for a change, shame more people don’t learn from it.
Rant alert – my current contract with T-Mobile (UK) is now up, 18 months on from when I signed up.
I was on the Flex 35 package which cost £35/month. I’m now looking to upgrade to the new LG Renoir phone with internet etc
Anyway I took a look on their website to see what deals new customers can get:
* FREE phone
* FREE mobile internet (worth £5 / month)
* PLUS EXTRA 10% OFF only when you buy online
* 1000 mins or 2000 texts or any mix per month
* All for just £31.50 / month
SO I thought i’d give them a call to see what they could offer to keep me. Well I told them which phone I wanted and that I would like to reduce my monthly costs
She came back with the deal of the century – a massive £1 off my current bill!!! Yes £1 which would reduce my bill to £34 per month and no extras like mobile internet, 8 gig card etc
I told her that was ridiculous as I could go on as a new customer and get a far better deal online – she replied with let me check (which she did) and promptly came back with the phrase “as it’s on the website, I can match that deal”!!!
My reply was simple, you have a regularly paying customer, been with you for 18 months so I would expect you to better that to retain my business rather than try and rip me off in the first place.
I promptly advised her that I would be porting out to another supplier, Three.co.uk look very good at the moment so will be popping over there this weekend.
Stay away from T-Mobile, they obviously do not care about retaining business!
Rant over